What AI Can (and Can’t) Do in Community Moderation?

Many Web3 community managers these days rely heavily on Discord AI bots when running their social platforms. This is because they are quite useful tools when it comes to moderation and support. However, there are lots of things that chatbots are not capable of doing. Today, we are going to look at just that, as well as best practices for implementing AI in moderation. Let’s get started!

How AI Can Help in Web3 Community Management?

Artificial Intelligence is a useful tool that is widely utilized across Web3 community platforms. AI Discord bots, such as Peeranha, are great at routine tasks like verification and basic engagement. If you browse through different servers, you can see that their primary functionality is support. They answer all the questions the members have, reducing the workload of the CMs. Other benefits include:

• No language barrier. Web3 communities connect people from all around the world. AI-powered translation tools can break language barriers, facilitating communication and collaboration among members from different backgrounds. 
• 24/7 assistance. When a community manager may not always be available, the bot can answer questions anytime. This guarantees instant support to people from different places and timezones.

What AI Can’t Do?

There are several limitations to what any AI Discord bot can do. Here are some key areas where chatbots fall short:

• Handling unexpected situations. When the bot is initially configured, it is loaded with information relevant to a particular Web3 project. It relies heavily on it to answer user questions. Therefore, when it encounters problems that were not included in the training data, it may not work very effectively.
• Managing deep technical support. While a Discord chatbot can assist with FAQs or simple issues, it may struggle with more complex tasks. For example, do not expect AI to provide accurate responses to highly technical questions that require specific expertise. 
• Building a strong community. A Discord AI chatbot cannot foster the deep sense of belonging, loyalty, and culture that arises from consistent human interactions. It struggles to fully understand nuanced human emotions or sarcasm. Therefore it is difficult for it to interpret subtle cues in discussions or accurately gauge the emotional tone of the convo and respond appropriately.
• Solving problems creatively. As bots follow patterns and algorithms, they are limited in offering creative solutions to problems. Members can use AI to brainstorm and form ideas, but it does not work the other way.

Best Practices for Implementing AI in Moderation

As the Web3 project grows, the moderation of the community around it becomes more challenging. That’s where a tool like a Discord AI chat bot comes into play. There are several practices that may help implement it into the platform of choice. In this section, we will explore the key ones. 

Proper AI Training and Setup

To effectively implement a bot for Discord, proper training and setup are essential. It may be tempting to provide the AI with as much information as possible, but quality over quantity is key. When training, ensure that you are feeding it highly relevant and precise resources. For instance, supplying project documentation helps the bot develop a deeper understanding. Avoid using overly general content, such as blog posts, which may contain vague or irrelevant wording that could confuse AI and result in inaccurate responses.

Customizing AI for Your Community

Every Web3 project is unique, and the Discord AI bot should reflect that. Most options available allow for various customizations, including appearance, TOV, creativity and other settings. For communities that may emphasize inclusivity and collaboration, you might need the AI to adopt a friendlier tone. On the other hand, in a more formal or technical environment, the bot may need to prioritize clarity and precision.

Testing the AI Bot Before Release

Before rolling out the free AI chatbot for Discord to the entire community, consider testing it. Give Beta access to a group of trusted users, CMs and ambassadors first. This may help you to identify bugs, and gaps in training and highlight potential issues. After all, gathering feedback is always a good idea, isn't it?

Where to Place AI Chatbots in Your Discord Server

Strategically placing the chat GPT Discord bot within the right channels is key to its effectiveness and great user experience. While it is incredibly helpful for providing support, it should be positioned where its assistance is genuinely required. Therefore it is a good idea to assign it to “Support”, “FAQs”, or similar spaces. Placing it in casual or entertainment-focused channels (e.g. “Memes” or “Fun stage”) is not advisable. They usually exist for interactions between members. Inserting an Artificial Intelligence bot there may be irritating as it may respond to every message, disrupting the natural flow of conversation.